• ¿What is Alamo Mobility?
  Alamo Mobility is a new rental model in Mexico in which the customer has the facility to rent their vehicle without queuing or going to a counter to be attended.

• ¿How it works?
  It is very easy, with the Alamo Mobility application you can rent your car, open it, close it and finish your trip in a homezone.

• ¿What kind of vehicles does Alamo Mobility use?
  We use vehicles of recent model with capacity for 5 passengers, we hope to expand the variety of vehicles in the near future.

• ¿Is it necessary to have a credit card?
  Yes, it is an indispensable requirement

• I forgot my username and password, ¿what can i do?
  You can use the application to request a change or in the users section on our homepage.

• ¿How can i download the app?
  You can use the links we have on our home page depending on the operating system used on your phone.

• ¿How can I contact Alamo Mobility customer service?
  Using our service number or through the contact section that we have on the page.

• ¿What should I do if I find a forgotten item from another customer's on the vehicle?

  Save the object in the glove box or trunk and notify the customer service using our service number or lifting a ticket through the application.

• ¿How will I know if I am being accepted to Alamo Mobility?
  You will receive an email confirming your entry, congratulations.

• ¿What are the rental requirements?
  • Being older than 25 years.
  • Official official identification.
  • Current driver's license.
  • Credit card (Visa, Mastercard or American Express).
  • Be accepted in our system to be able to make rents.

• I have all the requirements except to be accepted into the system, what should I do?
  When you try to register and enter all your personal information, our staff will evaluate your information and confirm if it is accepted in our system or if we require additional information. By being accepted into our system you will receive a confirmation email and you can use Alamo Mobility with our app.

• ¿Can I register if I am a foreigner?
  Without any problem, in the registration process you should use your passport in the place of your official identification if you do not have one. ** This only applies to foreigners outside from Mexican territory.

• ¿How long does it take to be a member of Alamo Mobility?
  The waiting process must be less than 10 minutes (considering an environment without contingencies and that the service is not saturated because a manual operator must review their information before confirming their entry into Alamo Mobility).

• ¿Where can I park?
  You can park in any homezone or in a public place always respecting traffic signs and always in a place allowed by law.

• ¿What places should I avoid when parking?
  You should avoid any place marked with a yellow line, places designated as prohibited to park, underground parking lots or that do not have any coverage or signal of communication.

• ¿Can I park at the airport?
  You can not leave the vehicle directly in the airport drop-off area and leave your vehicle because it is a place prohibited by law, you can leave your vehicle in the security zone that is located in our offices near the airport.

• ¿Can I park in a private parking lot or mall?
  You can park in these places without problems, if the parking has some type of fee, the customer is responsible for the expenses themselves. Always as far as possible avoid underground parking lots so that you do not lose any kind of signal or communication and you have the best experience of using Alamo Mobility.

• ¿How do I find a car?
  The simplest way is using the application and activating the GPS, the application will automatically search for the nearest car at your distance, you can rent that vehicle or move the map to choose one more according to your needs. When you book, you have 30 minutes to go through your vehicle and unlock it to start using Alamo Mobility.

• ¿What is a homezone?
  It is a special delimited area in which you can end your trip and stop using Alamo Mobility until you need your services again. You can park and take breaks in your trip every time you want as long as you have a signal and adequate coverage but to finish your trip you can only do it in a homezone.

• ¿Can I leave from a homezone?
  Yes, the homezone is for you to take and leave your vehicle without any inconvenience.

• ¿How do I unlock my vehicle?
  When you are near your vehicle and have a signal and coverage, you can open your vehicle using the button in the application. Please be patient if the vehicle was at rest, it is possible that the first time I took a few minutes to unlock the vehicle.

• ¿How do I start my trip?
  The moment you are near your vehicle and press the button to unlock your vehicle, your trip can start.

• I do not have a key. How do I start the vehicle?
  The moment you unlock the vehicle through the application, you can start your vehicle without any inconvenience.

• ¿How do I stopover my trip?
  You must turn off your vehicle and step outside, after a few seconds you will see the option to pause your trip, in this way the vehicle will close its doors and will be blocked so that nobody else can move it until you start your trip again . If the button does not appear you should make sure to completely turn off your vehicle and be in an area with coverage and signal, if you make a stop somewhere with no signal or underground parking, you may have difficulties when it comes to pausing your trip or to trying to resume it, we suggest you avoid these inconveniences by always parking in a place with signal and coverage.

• ¿How can I end my trip?
  You must turn off your vehicle and leave it in a homezone, after a few seconds the option to end your trip will appear, in this way the vehicle will close its doors and will be blocked so that nobody else can move it until another customer wants to use that vehicle. If the button does not appear you should make sure to completely turn off your vehicle in addition to being in a homezone with coverage and signal, if you make a stop somewhere with no signal or underground parking, you may have difficulty at the time of ending your trip, we suggest you avoid these inconveniences by always parking in a security zone with signal and coverage.

• ¿Why I cannot finish my trip or do the buttons doesn't appear in my application?
  There may be several reasons, please make sure that your vehicle is completely turned off and with the windows closed, it must be parked in a homezone, also you must have data and coverage so you can finish your trip .

• ¿Are pets allowed?
  Yes but only if they are in their transport box.

• ¿Is it allowed to eat?
  Yes, but the correct thing is that the car is always in clean conditions given that if at the end of your trip the vehicle is very dirty, you can be charged for cleaning.

• ¿Smoking is allowed?
  No, if for some reason residues are located that were smoked in the vehicle will be creditor of cleaning charge

• ¿Does the vehicle have a baby seat?
  No, if you require a baby seat, you must bring it yourself

• ¿What does the LED light found on the windshield of the vehicle mean?
  This light helps you identify if the vehicle is in a safety zone or outside it; Likewise when you start renting your vehicle it is possible that the light is off, you must wait a few minutes for it to turn on in order to unlock your vehicle.

• ¿Can another person use the vehicle if I rent it?
  No, the person who is registered in the system and requests the reservation is the only one who can handle the vehicle, if someone else uses the vehicle, their insurance is canceled and you are 100% responsible for the damages of your vehicle.

• ¿How many kilometers are included in the rent of the vehicle?
  The kilometers are free while you rent and finish your trip in a homezone.

• ¿Can I leave Mexican territory?
  No, the vehicle can only be driven in Mexican territory.

• ¿What should I do if I have an accident?
  Call our support service at 01 (800) 849 8001.

• ¿What should I do if I need assistance along the way?
  Call our support service at 01 (800) 849 8001.

• How do I fill the gas tank of the vehicle?
  The idea of Alamo Mobility is that the customer does not have the need to fill his gas tank. In the extraordinary case that you need to fill your tank because you have a long trip, it is at the customer's own expense.

• ¿Is there a cost to use Alamo Mobility?
  The registration to the application is free but the vehicle rent has a cost which varies by the time of use of the vehicle in addition to any extra that may be incurred with your trip.

• ¿Do I have to pay my tolls?
  All types of payment of tolls by road or parking is at the customer's expense.

• ¿How do I make my payments?
  The payment will be charged to your debit or credit card that you have registered in the application at the time of ending your trip.

• ¿How do I cancel my membership?
  Using our customer service phone we can cancel your membership by confirming that you do not have any pending with Alamo Mobility.

• ¿What tax does Alamo Mobility apply?
  The standard TAX of 16%.

• ¿What happens if the vehicle suffers a fine or if it is towed away?
  Any type of fine or crane that your vehicle suffers will be charged immediately to your credit card. Any clarification must be communicated to our customer service number.

• ¿What type of insurance do I have with my Alamo Mobility rent?
  With each Alamo Mobility renta, our CDW, DP and TPL insurances are included. Be warned that any type of negligence made by the customer found in your vehicle rental cancels all types of coverage and you are 100% of any type of charge or damage caused to your vehicle.

• ¿What happens if my credit card covers some type of vehicle insurance?
  In the event that your credit card has some vehicle insurance, you are responsible for 100% of the vehicle damages and any type of clarification would be directly with your bank.

• ¿What happens if I do some damage to the vehicle, whether due to negligence or drunk driving?
  You are 100% responsible for the damage to your vehicle, and your membership with Alamo Mobility is canceled.

• ¿What happens if I break some rule of my accepted Alamo Mobility contract?
  Your account may be canceled for life with or without notice.